Managed Service Provider

  • Managed Services The provider (MSP) is a company that generally proactively manages a customer's IT infrastructure and / or systems for end users and remotely as part of a subscription model. Today, the terms "cloud service provider" and "managed IT service provider" are sometimes used interchangeably when the provider's service is supported by a service level agreement (SLA) and is provided over the Internet.


    MSP development began in the 1990s with the advent of application service providers (ASPs) that offered remote application hosting services. ASPs paved the way for cloud computing and businesses that remotely support customers' IT infrastructure. Most MSPs initially focused on remote management and monitoring (RMM) of servers and networks. Over time, MSPs have expanded the scope of their services to differentiate themselves from other providers.


    While some MSPs may specialize in certain information technology segments, such as data warehousing, others may focus on certain vertical markets such as law, finance, healthcare, and manufacturing. Managed security service providers (MSSPs) offer, for example, specialized services, such as remote firewall administration and other security solutions, such as service delivery. Managed Print Service Providers (MPS) are responsible for printer maintenance and supplies.


    Pricing model for managed service providers


    At the price per device, MSP charges the customer's fixed costs for each device managed. As part of the user price, MSP charges a flat fee for each user, which is tailored to users who use multiple devices. As part of an all-inclusive price, also known as an unlimited model, MSP charges fixed fees for all support and management of the IT infrastructure you want to offer.


    With each of these pricing approaches, the customer pays the flat rate regularly, often monthly. These pricing methods allow MSPs to sell services as part of a subscription model. This approach provides MSP with a recurring revenue stream (MRR), unlike IT projects, which are generally one-time transactions.


    MRR is an aspect of Managed IT Services that differs from other business models for space IT solution providers and channel partners. For example, solution providers using the break / fix model typically rate their services based on time and material (T&M) by charging an hourly fee to repair a customer's IT equipment and for replacement parts or equipment. .


    Companies that implement IT projects such as the installation and integration of IT systems can charge a fixed price for products and services. In both cases, these solution providers generate unique income with each project. Large projects with multiple phases and associated payments would be an exception. In general, however, the business of a traditional solution provider is primarily transactions. In contrast, an MSP's recurring sources of income may offer a more stable and predictable business base.


    Service Level Agreements


    An MSP often offers its service offering as part of a service level agreement, a contractual agreement between MSP and its client that sets the performance and quality standards that govern the relationship.


    An SLA can be linked to the price formula of an MSP. For example, an MSP customer may offer a variety of SLAs, with the customer paying higher fees for higher levels of service in a multi-tier pricing structure.


    Challenges for managed service providers


    Regardless of the pricing model, one of the biggest challenges for MSP management is setting prices low enough to entice clients to buy its services, but high enough to maintain a reasonable profit margin.


    In addition to prices, the MSP pays special attention to specialists' operation and maintenance costs. The job is usually the largest edition of an MSP. To control labor costs and improve efficiency, most MSPs use Remote Monitoring and Management (RMM) software to track customers' IT capabilities. With RMM software, MSPs can remotely troubleshoot problems with servers and terminals. With RMM, MSPs can simultaneously manage the IT systems of many clients. MSPs can also use automated scripts to manage normal system administration functions, such as hard drive troubleshooting without human intervention.


    Another challenge for MSPs is the widespread adoption of cloud computing. As more and more components of their customers' IT infrastructure migrate to the cloud, MSPs had to find ways to manage hybrid cloud environments. MSPs also want to provide their own cloud services or resell the capabilities of other cloud providers, with Backup and Disaster Recovery (DR) being a common access point.


    It can also be difficult to become an MSP. The MRR perspective has taken many companies from traditional solution providers like VAR to the MSP business model. However, potential MSPs struggled to establish themselves in the market. The MSP division invites companies to adopt several key performance indicators, technology infrastructure components, and sales compensation programs, to name just a few challenges. As a result, many MSPs earn in sectors other than Managed IT Services, p. B. when working on IT projects, during business interruptions / repairs, and during onsite support. Pure gaming MSPs are relatively rare in the IT services industry.


    What are MSPs for?


    Small and medium-sized enterprises (SMEs) are typical customers of the PSM. Many small businesses have limited internal IT capabilities, so they may want to consider implementing MSP services to gain IT skills. However, large companies can also sign contracts with MSP. For example, government agencies facing budget pressures and recruitment constraints can hire an MSP to integrate internal IT staff.